This training develops our staff’s knowledge, understanding and practical skills to provide safe, compassionate and trauma-informed support. It promotes a person-centred approach that recognises the impact of an individual’s past experiences, supports emotional wellbeing and encourages positive relationships.

The training focuses on:

Understanding childhood trauma and attachment needs – recognising how early experiences, trauma and unmet attachment needs can affect emotional development, behaviour, relationships and wellbeing.

Recognising the impact of lived experiences – understanding how past experiences influence an individual’s feelings, responses, relationships and support needs.

Understanding shame and survival responses – recognising how trauma can affect emotional regulation and contribute to behaviours of concern.

Building trust and positive relationships – developing meaningful connections that promote emotional safety, trust, co-regulation and positive, lasting change.

Positive Behaviour Support (PBS) – understanding the reasons behind behaviours of concern, recognising potential triggers and using proactive strategies to reduce distress and promote positive outcomes.

Effective communication and de-escalation – developing the skills to recognise early warning signs, respond calmly and use appropriate therapeutic approaches to prevent and safely de-escalate situations.

Safe physical intervention – developing practical skills in guiding, escorting, one and two-person holds, and breakaway techniques, with an emphasis on safety, dignity and the use of the least restrictive approach.

Post-crisis support and recovery – understanding how to provide reassurance, rebuild trust, support emotional recovery and maintain a positive and supportive environment.

Promoting choice, dignity and independence – ensuring individuals are actively involved in their support and that their rights, preferences and individual needs are respected.

Reflection and continuous improvement – recognising the importance of reviewing incidents, learning from experiences and adapting support strategies to improve outcomes.

Practical competency assessments and refresher training – ensuring staff can demonstrate their understanding and ability to apply safe, appropriate intervention techniques through practical assessments, with refresher training to maintain their knowledge, confidence and competence.

Our Commitment

This training ensures our staff are equipped with the knowledge, confidence and practical skills to respond to individuals with empathy, understanding and consistency. Our approach prioritises prevention, positive relationships and the least restrictive practices, ensuring everyone we support feels safe, respected, understood and valued.

Through practical competency assessments, ongoing development and refresher training, we aim to maintain high standards of staff competence, promote safe practice and continually improve the quality of support we provide.